Account and security
Your profile, email and password, signing in and out, and keeping your RenovU account safe.
Everything about your account is in Settings, on one page with a list of sections to jump between. On a computer the list sits on the left. On a phone it's a row of buttons across the top that scrolls sideways.
Where to find it#
Select Settings in the main navigation: in the bar at the top on a computer, or the tab bar at the bottom on a phone. The sections are:
- Profile: your name, photo and a few words about you
- Appearance: light or dark
- Language, region and units: see Languages
- App: installing RenovU on this device and changes made offline, see Phone app
- Notifications: what you're told about and where, see Notifications
- Sign-in and security: your email, password and sessions
- Report branding: your business on your PDF reports, see Timeline and exports
- Billing: your plan and payments, see Plans and billing
- Privacy: a link to the privacy policy
Signing in#
You can sign in with your email and password, or with Continue with Google. An account made with email and password has to verify its address before its first sign-in.
A password needs at least 10 characters, with a lowercase letter, a capital letter and a number.
Keeping your account safe#
- Changing your password signs out your other devices.
- Log out of all devices signs you out everywhere, this device included.
- When your email address changes, we tell your old address.
- After several wrong passwords in a row, sign-in pauses for a short while.
Legal#
The Privacy Policy and Terms of Service are linked from the sign-up page and the site footer. You agree to both when you create an account.
How-to guides
- Edit your profileChange your display name, photo and the short note about you that people on your projects see.
- Change your email addressMove your account to a new email address, confirmed from a link sent to it.
- Change your passwordSet a new password from Settings while you're signed in.
- Reset a forgotten passwordGet a reset link by email and choose a new password.
- Log out, or log out of all devicesSign out on this device, or everywhere at once if you've lost a device.
Questions
I signed up with Google. How do I set a password?
Log out, then use Forgot password? on the sign-in page with your Google address. The email's link lets you choose a password. After that you can sign in either way, and change your email or password in Settings. See Reset a forgotten password.
How do I delete my account?
In Settings, under Privacy, use Delete your account: type your password (or sign in again, for an account made with Google) and the word shown. You're signed out everywhere at once, and the account is deleted 30 days later. Projects you own go with it; what you added to other people's projects stays, shown as "Deleted user". If you own a project that has other members, hand it over or remove them first. Changed your mind? The email we send has a Keep my account link that works until the 30 days are up.
Can I download a copy of my data?
Yes, on every plan. In Settings, under Privacy, use Export my data. We prepare a ZIP of your account, your projects and their photos, with the data as JSON files, and email you when it's ready; a large export comes as several ZIPs. The download links work for 7 days, and you can ask for one export a day. To share a single project in a readable form instead, projects on Premium or Professional can be exported as a PDF report or CSV files: see Timeline and exports.
Can I turn on two-factor authentication?
Not at the moment: there's no two-factor setting for RenovU accounts. To keep your account safe, use a strong password you don't use anywhere else, and use Log out of all devices in Settings if you think someone else has access.
Why can't I log in after signing up?
An account made with email and password has to verify its address first. We email a 6-digit code and a link when you sign up; both expire in 1 hour. On the sign-in page, select Enter your verification code, then type the code. If it has expired, select Send a new code on that page. Accounts made with Google don't need this.
Why does it say "Too many attempts"?
After several wrong passwords in a row, sign-in pauses to protect your account. The message says how many seconds to wait. If you've forgotten your password, use Forgot password? instead.
Why does it say my account is suspended?
RenovU has suspended the account, so you can't sign in to it, and it's signed out on every device. If you think it's a mistake, contact RenovU support.
My password reset timed out. What now?
The page for choosing a new password works for 15 minutes. After that you're signed out for safety. Use Forgot password? on the sign-in page to get a new link, and choose your password straight away.
Related
- Plans and billingWhat Free, Premium and Professional include, what they cost, and how to upgrade, change plan, cancel and find your invoices.
- Languages and unitsUse RenovU in English, French or Spanish, choose metric or imperial units and your timezone, and switch language on the public pages.
- NotificationsSee what's changed on your projects in the app, by email or as browser notifications, and choose what you're told about.