Frequently asked questions

RenovU sometimes accepts new accounts only from people who've been invited. You can sign up if you have an invite from the waitlist, or an invitation to someone's project sent to your address. Otherwise, follow join the waitlist on the sign-up page and we'll email you when it's your turn. See Create your account.

Check your spam folder first. The code and the link expire after 1 hour. To get a new one, select Send a new code on the Check your email page. If you've left that page, go to Log in, select Enter your verification code, enter your email and select Send a new code.

Yes. Open the Help home page while you're signed in and select Open the setup guide. Nothing you've already set up changes unless you change it. See Set up your first project.

By default, Free and Premium include 1 project and Professional includes unlimited projects. Every project you own counts, including completed and archived ones. Projects you've joined as a member count towards their owner's plan, not yours. See Pricing for the current limits.

No. An archived project keeps everything in it, so it still counts towards your plan's projects. Deleting a project frees its place, but it can't be undone. See Archive or unarchive a project and Delete a project.

No. There's no bin for projects, so a deleted project can't be restored. If you might need it again, archive it instead. Deleted tasks are different: they stay in the project's bin for 30 days. See Delete a project.

Up to 50 per project. The count is top-level tasks that aren't in the bin: subtasks don't count, and finished tasks do. When a project reaches the limit, the quick add box is replaced by a message saying so.

The limit follows the plan of the project's owner, whoever adds the task. Premium and Professional have no task limit. See Pricing for the current limits.

Status follows progress, so you change the progress rather than the status. 0% is To do, anything in between is In progress, and 100% is Done. Drag the slider, or select the round tick to mark it done. To mark a task In progress before there's any progress, select Start. See Update progress and complete tasks.

Yes, for 30 days. Select Recently deleted tasks at the bottom of the board and select Restore. Straight after deleting, you can also select Undo in the message at the bottom of the screen. Once a task has been deleted forever, or has been in the bin more than 30 days, it can't be restored. See Delete tasks and restore them from the bin.

No. Free includes a budget for the whole project. Room and task budgets, and money in other currencies, come with Full budgets on Premium and Professional. See Pricing.

The currency is fixed once the project has budgets, expenses or material costs, because their amounts and exchange rates were recorded against it. To change it, remove those first.

Materials are estimates. They show as a separate Materials, estimated line beside your spend, and don't count in alerts. When you record an expense for a material, its cost moves into spend, so nothing is counted twice. See Time and materials.

Yes. GPS location, camera details and the time taken are removed from every photo before it's stored, and the file you uploaded isn't kept. See What happens to location data in my photos.

The task has as many photos as the project owner's plan allows: 3 on Free and 30 on Premium and Professional by default. Delete a photo, add it to another task, or upgrade. See Check your photo storage.

Everyone on the project except the owner uses a seat, whatever their role, Viewers included. So does every open invitation. Names you assign tasks to without inviting them don't use a seat. The Members tab shows how many seats are used, invitations included, out of the owner's plan's limit.

Seats come from the project owner's plan. On Free there are no collaborator seats, so the Members tab says the owner's plan doesn't include collaborators. Premium includes 5 seats per project and Professional 15, by default. If the seats are all used, remove someone or revoke an invitation first. You also need to be the owner or an admin to invite. See Pricing for the current limits.

No. Features and limits inside a project follow the project owner's plan, whoever is using them. Someone on Free who joins a Professional owner's project gets Professional features there. Their own plan only matters for things that belong to their account, such as how many projects they can start themselves.

Only some kinds of notification are emailed unless you change them: tasks assigned to you, invitations, budget alerts, billing, and exports being ready. Updates, completions, mentions, reminders and the rest show in the app only. To get them by email, open Settings, go to Notifications and tick them in the Email column.

If an email you expect still doesn't arrive, check whether the project is muted, and look in your spam folder.

Yes. Every notification email has a link at the bottom, such as Unsubscribe from "Budget alerts" emails. Select it and that kind of email stops, with no further clicks. The page that opens has Undo in case you didn't mean to. Your email app's own unsubscribe button does the same.

You still see those notifications in the app. To change them back later, use the Email column in your notification settings. See Choose what you're told about, and where.

On iPhone and iPad, notifications only work once RenovU is on your Home Screen. Add it there, open RenovU from the icon, then turn browser notifications on in Settings. See Turn on browser notifications.

Yes. Ticking items off works offline on every plan, and the ticks are sent when you're back online. Open the list once with a signal first, so it's saved on your phone. Adding items or logging a receipt offline needs Premium or Professional.

Not until you record them as expenses. Until then they show as a separate estimated line beside your spend, and don't trigger budget alerts. See Mark materials bought and record them as expenses.

No. Every calculator, both wall builders and the floorplan creator are free to use at Tools without an account. An account lets you save results to a project, and Premium adds the PDFs and saving the advanced tools.

Those sums decide whether a building stays up or a home stays safe, and the answer depends on things only a professional can check on site. For electrical loads and cable sizes, beams and lintels, foundations, and gas pipes, boilers and flues, the tools page has guidance on what the work involves and who to ask, with no figures.

None, to use. Anyone can use every tool in full. Premium and Professional add saving the stud wall builder, brick and block wall builder, radiator and air-con results, the cutting-list, course-plan and floorplan PDFs, and saving a floorplan to a project. Saving the simple calculators' results works on every plan. See Pricing.

Premium and Professional. On Free, Export tasks (CSV), Export expenses (CSV) and Download PDF report show a lock and open an upgrade prompt. Only Professional puts your own branding on reports. It's the project owner's plan that counts, whoever asks for the export. See Pricing for the current plans.

Exports and reports can be downloaded for 7 days, and only while you can still see what they hold. After 7 days, or if you've left the project or can no longer see its money, the link opens a page saying This download has expired. Make a new export or report from the project to get the latest.

The project's name, description and progress, up to 12 recent photos and up to 10 recently finished tasks. They can't see money, people's names or where the property is, and they can't change anything. See Share a read-only link.

No. You install it from your browser instead: from Safari's Share menu on an iPhone or iPad, or with Install RenovU in Settings on Android and computers. See Install RenovU.

Yes, to read. On every plan you can see what you opened on this device and tick materials bought on the shopping list. Making other changes offline is part of Premium and Professional. See Use RenovU offline.

Yes, on every plan, including Buy all. Ticks are kept on your phone and sent when you're back online. Adding to the list or recording part of an item bought offline needs Premium.

Free costs nothing. Premium is £7, €8 or $9 a month, and Professional is £20, €23 or $25 a month. Paying yearly gives you 2 months free: Premium £70, €80 or $90 a year, Professional £200, €230 or $250 a year. See Pricing for what each plan includes.

Nothing is deleted. Anything the new plan doesn't include becomes read-only: you can still see it, and change and complete what you made, but not add more. Projects beyond the plan's limit become read-only archives, and collaborators beyond its seats become Viewers. Upgrading again brings everything back. See Choose what stays active over your plan's limits.

The project's owner. Features and limits in a project follow the owner's plan, so the people they invite don't need to pay. If the project is handed to a new owner, the new owner's plan applies from then on.

Log out, then use Forgot password? on the sign-in page with your Google address. The email's link lets you choose a password. After that you can sign in either way, and change your email or password in Settings. See Reset a forgotten password.

In Settings, under Privacy, use Delete your account: type your password (or sign in again, for an account made with Google) and the word shown. You're signed out everywhere at once, and the account is deleted 30 days later. Projects you own go with it; what you added to other people's projects stays, shown as "Deleted user". If you own a project that has other members, hand it over or remove them first. Changed your mind? The email we send has a Keep my account link that works until the 30 days are up.

An account made with email and password has to verify its address first. We email a 6-digit code and a link when you sign up; both expire in 1 hour. On the sign-in page, select Enter your verification code, then type the code. If it has expired, select Send a new code on that page. Accounts made with Google don't need this.

English, French and Spanish. The app, its emails and its browser notifications are in all three. Choose yours in Settings, under Language, region and units. See Change the app's language.

The Help centre's articles are written in English only for now. The French and Spanish Help pages, at /fr/aide and /es/ayuda, show the English articles with a note saying so. The app itself and its emails are in your language.