Plans and billing
What Free, Premium and Professional include, what they cost, and how to upgrade, change plan, cancel and find your invoices.
RenovU has three plans: Free, Premium and Professional (shown as Pro beside the RenovU name at the top of the app). You can start free, try Premium for 14 days, and move up or down whenever you like. Moving down never deletes anything you've made.
What each plan includes#
These are the current defaults. Pricing always shows the up-to-date list.
- Free: 1 project, up to 50 tasks per project, no collaborators, 100 MB of photo storage, 3 photos per task, photos up to 5 MB.
- Premium: 1 project with unlimited tasks, 5 collaborator seats per project, 5 GB of photo storage, 30 photos per task, photos up to 15 MB. Adds subtasks, task dependencies, full budgets, PDF and CSV exports, all project templates, the floorplan creator and layout planners, advanced tools and changes made offline.
- Professional: everything in Premium, plus unlimited projects, 15 collaborator seats per project, 25 GB of photo storage, white-labelled client reports, saving your own templates and priority support.
Prices#
Premium is £7, €8 or $9 a month. Professional is £20, €23 or $25 a month. Paying yearly costs 10 months' price for 12 months: Premium £70, €80 or $90 a year, Professional £200, €230 or $250 a year.
Whose plan applies#
Inside a project, features and limits follow the project owner's plan, whoever is using them. The people you invite don't need a plan of their own. Things that belong to your account, like how many projects you can start, templates, the floorplan creator and changes made offline, follow your own plan.
Where to manage it#
- Pricing is where you upgrade, switch between monthly and yearly, move to a lower plan or start the free trial.
- Settings, under Billing, shows your plan, its status and next renewal, and has Manage billing, Change plan and Cancel plan.
Payments are handled by Paddle, our online reseller. Paddle is the merchant of record for every order, so your card statement and invoices come from Paddle.
How-to guides
- Start a free Premium trialTry everything in Premium for 14 days, with no card needed.
- Upgrade your planMove to Premium or Professional, or switch from monthly to yearly billing.
- Move to a lower planMove from Professional to Premium, or from yearly to monthly billing, at the end of your billing period.
- Cancel your planCancel a paid plan and move to Free at the end of the billing period, or reactivate it.
- Choose what stays active over your plan's limitsAfter a downgrade, pick which project stays active and which collaborators keep a seat.
- Find invoices and change your payment methodOpen Paddle's billing portal for invoices, VAT receipts and your card details.
- When a payment failsWhat happens if Paddle can't take a payment, and how to keep your plan.
Questions
How much does RenovU cost?
Free costs nothing. Premium is £7, €8 or $9 a month, and Professional is £20, €23 or $25 a month. Paying yearly gives you 2 months free: Premium £70, €80 or $90 a year, Professional £200, €230 or $250 a year. See Pricing for what each plan includes.
What happens to my projects if I downgrade or cancel?
Nothing is deleted. Anything the new plan doesn't include becomes read-only: you can still see it, and change and complete what you made, but not add more. Projects beyond the plan's limit become read-only archives, and collaborators beyond its seats become Viewers. Upgrading again brings everything back. See Choose what stays active over your plan's limits.
Who pays when several people work on a project?
The project's owner. Features and limits in a project follow the owner's plan, so the people they invite don't need to pay. If the project is handed to a new owner, the new owner's plan applies from then on.
Do prices include VAT?
In the UK and the EU, yes: the price shown is what you pay. In the US, sales tax is added at checkout, and in Canada tax is added at checkout too. Elsewhere, the price includes any local tax. Your VAT receipts are in Paddle's billing portal, from Manage billing in Settings.
Do I need a card for the free trial?
No. The 14-day Premium trial needs no card, and nothing is charged when it ends: you move back to Free unless you've chosen a plan. Each account can have one trial. See Start a free Premium trial.
Can I get a refund?
Paddle, our online reseller, is the merchant of record for every order and handles returns. Moving to a lower plan or cancelling takes effect at the end of the period you've paid for, so nothing is charged or refunded at the time. When you upgrade mid-period, the time left on your current plan is credited against the new one.
What is a complimentary plan?
A plan RenovU has given your account at no charge. Settings, under Billing, says so when you have one. If you also pay for a plan, you get whichever of the two gives you more.
Why does the pricing page say payments open soon?
Buying a plan isn't open yet. Until it is, you can use Free and try Premium free for 14 days.
Related
- Team and rolesInvite people to a project, choose what each person can do, and manage seats, roles and who stays on the project.
- Account and securityYour profile, email and password, signing in and out, and keeping your RenovU account safe.
- PhotosAdd photos to tasks, tag them Before, Progress or After, link an After to its Before, and see how location data is removed.