When a payment fails

If a renewal payment doesn't go through, you keep your plan while Paddle tries your card again. You have 14 days to sort it out before your plan ends.

What you'll see#

• Paddle emails you about the failed payment and tries your card again.
• A line at the top of the app says your last payment didn't go through, with Update payment method. Select Hide until tomorrow to hide it for the day.
• In the last 3 days the line can't be hidden, and says the date your plan ends.
• Settings, under Billing, shows Payment overdue.

Only you see these. People on your projects aren't told about your billing.

Fix it#

1. Select Update payment method in the line at the top of the app, or in Settings under Billing.
2. Update your card in Paddle's billing portal.

Once the payment goes through, everything carries on as before.

If the payment still fails#

After 14 days your plan ends and you move to Free. Nothing you've made is deleted. Anything over Free's limits becomes read-only, as in Choose what stays active over your plan's limits.

You can't change plan while a payment is overdue.