Refund policy

The short version. Changed your mind? Ask within 14 days of paying for a plan, or of a yearly renewal, and you get all your money back. No questions asked.

1. Who refunds you#

Paid plans are sold by Paddle.com, our online reseller and merchant of record (see the Terms of Service). Paddle took your payment, so Paddle sends the refund, to the card or account you paid with. It can take a few working days to show, depending on your bank.

2. 14 days to change your mind#

• A new plan. Ask within 14 days of your first payment for a plan, monthly or yearly, and we refund it in full. You don't need to give a reason.
• A yearly renewal. The same, within 14 days of each yearly renewal.
• Monthly renewals aren't refunded. Cancel at any time in Settings → Billing and you won't be charged again; you keep the plan until the end of the month you've paid for.

When we refund a plan we also cancel it, so it isn't charged again, and the account moves to the free plan. Nothing you've made is deleted: what the free plan doesn't include becomes read-only.

3. Other refunds#

• A payment taken by mistake, such as a double charge or a charge after you'd cancelled, is always refunded in full.
• If we close your account without fault on your side, we refund the unused part of any period you've paid for.
• Your rights as a consumer, including the right of withdrawal in the EU and the UK under Paddle's buyer terms, aren't affected by this policy. It adds to them.

4. How to ask#

Email support@renovu.app from the address on your RenovU account, and say which payment you'd like refunded (the order number on Paddle's receipt helps). We'll reply within 5 working days. You can also ask Paddle directly at paddle.net.