Terms of Service

The short version. RenovU is a tool for planning and running a renovation. You keep ownership of everything you put in it. Paid plans are sold by Paddle, our reseller. You can cancel at any time and keep using the plan until the end of the period you paid for. Our calculators give estimates, not professional advice. These terms are governed by French law, and if you're a consumer you keep every protection the law of your country gives you.

1. Who we are#

RenovU (renovu.app and renovu.space) is run by Paul Hulatt EI, a sole trader (micro-entrepreneur) registered in France, at 34 Route du Bos Negre, Queyssac 24140, France, SIRET 94259347600016. In these terms "we" and "us" means Paul Hulatt EI, and "you" means the person using RenovU. You can reach us at support@renovu.app. Our full details are in the Legal notice.

2. Accepting these terms#

You accept these terms when you create an account, or when you continue with Google and confirm. Our Privacy Policy explains what we do with your personal data and forms part of this agreement.

You must be 18 or over to use RenovU. If you use RenovU for a business, you confirm that you're allowed to accept these terms for it.

3. What RenovU is#

RenovU helps you plan and run a renovation: projects, rooms, tasks, budgets and expenses, photos, time and materials, floorplans, calculators, whiteboards, shopping lists and exports, on your own or with the people you invite.

We keep improving RenovU, so features will change. We won't remove a core feature of a plan you're paying for during the period you've paid for. If a change materially reduces what your paid plan includes, we'll tell you at least 30 days before it takes effect, and you can cancel before then.

4. Your account#

• Give us accurate details and keep your email address up to date: it's how we reach you about your account and your data.
• Keep your password to yourself. An account is for one person; to work with someone, invite them to your project.
• Tell us straight away at support@renovu.app if you think someone else has got into your account.

5. Plans, trials and payment#

RenovU has a free plan and paid plans (Premium and Professional). What each includes and costs is on the Pricing page.

Paddle sells the paid plans. Our order process is conducted by our online reseller Paddle.com, which is the merchant of record for all our orders. When you buy a plan you buy it from Paddle, under Paddle's buyer terms, and Paddle takes payment, issues invoices, charges any tax and handles refunds and returns. Your right of withdrawal as a consumer in the EU or UK is set out in Paddle's buyer terms. Our Refund policy says when you can get your money back.

• Trial. You can start one free Premium trial per account. It lasts 14 days and needs no card. When it ends, the account returns to the free plan unless you've chosen a paid plan.
• Renewal. Paid plans renew automatically every month or year until you cancel.
• Upgrades apply straight away, and Paddle charges the difference for the rest of the current period.
• Downgrades and cancellation take effect at the end of the period you've paid for. You keep the plan until then and aren't charged again. You can cancel at any time from Settings → Billing.
• Failed payments. If a renewal can't be collected, Paddle retries for 14 days. If it still fails, the account moves to the free plan.
• Price changes. We'll tell you at least 30 days before a new price applies to your plan. It takes effect from your next renewal after that, and you can cancel before then.

Moving to a smaller plan never deletes your data. What the new plan doesn't include becomes read-only, projects over the plan's limit are kept as read-only archives, extra collaborators become viewers, and photo uploads pause while you're over the storage limit. Upgrading again restores everything.

6. Your content#

Your content is everything you put into RenovU: projects, tasks, notes, comments, photos, receipts, floorplans and the rest. You own it. You give us permission to store, copy, process and display it only to the extent needed to run RenovU for you and the people you share it with: for example, to make photo previews, send notifications, build the exports you ask for and keep backups. That permission ends when the content is deleted, apart from copies that remain in backups until they expire (see the Privacy Policy).

You confirm that you have the right to upload your content, and that it doesn't break the law or anyone else's rights.

7. Working with other people#

Projects. Members of a project see that project's content, in line with the role the project's owner or admins give them. What you add to a shared project stays part of it if you leave or close your account, though it no longer shows your name.

People you add. If you add someone's name or email address to a project, or invite them, you confirm that you're entitled to share those details with us for that purpose.

Share links and whiteboard links. A share link shows a summary of a project to anyone who has the link: its name, description, progress, recent photos and recently finished tasks, never money or location. A whiteboard link lets anyone with the link and its PIN tick off and add tasks on that whiteboard. You choose when to create these links, and you can turn them off at any time. You're responsible for who you send them to.

8. Using RenovU fairly#

Don't:

• break the law, or use RenovU to harass, threaten or deceive anyone;
• upload malware, or content you have no right to share;
• try to get into accounts, projects or data that aren't yours, or probe, scan or test our systems without our written permission;
• overload RenovU or interfere with how it works, including with automated access beyond normal use of the app;
• resell or rent access to RenovU, or copy it to build a competing service;
• get around a plan's limits or the security that protects RenovU.

9. Calculators, estimates and advice#

RenovU's calculators, wall and floorplan tools, budgets and estimates are planning aids. They work from the figures you enter and from general assumptions, so their results are estimates, not professional advice. Before you buy materials, or do work that affects structure, electrics, gas, plumbing, ventilation, fire safety or anything regulated, check the figures with a qualified professional and follow the building rules where you live. We aren't a party to any agreement between you and your tradespeople or suppliers.

10. Keeping RenovU running#

We work to keep RenovU available and your data safe, with daily backups held in the EU. RenovU can still occasionally be unavailable, for example during maintenance or an outage at one of our providers. Changes you make offline are stored on your device until it reconnects, so sync regularly. For anything you can't afford to lose, keep your own copy: paid plans can export a project to CSV or PDF, and on any plan you can download a copy of all your data from Settings → Privacy.

11. Suspending or closing an account#

You can stop using RenovU at any time, and delete your account from Settings → Privacy. You're signed out straight away, and the account is deleted after 30 days, during which the link in our email lets you keep it. Deleting your account ends any paid plan at the end of the period you've paid for. If you own a project that other people still use, hand it over or remove them first.

We may suspend or close an account that seriously or repeatedly breaks these terms, or where we must by law. Unless the law or a security risk prevents it, we'll tell you why first and give you a chance to put things right, and you can ask us to reconsider by replying to that email. If we close your account without fault on your side, we'll refund, through Paddle, the unused part of any period you've paid for.

What happens to your data after an account closes is in the Privacy Policy.

12. Our responsibility to you#

If you're a consumer, you benefit from the legal guarantee of conformity for digital services (Code de la consommation, articles L224-25-12 and following) and from every other right the law of the country where you live gives you. Nothing in these terms limits those rights.

If you use RenovU for a business, our total liability to you for any claim in a 12-month period is limited to the amount you paid for RenovU in that period, and we aren't liable for indirect losses such as lost profit, lost business or lost opportunity.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, for gross negligence or intentional wrongdoing, or anything else the law doesn't let us limit.

13. Changes to these terms#

We may update these terms, for example when RenovU or the law changes. We'll tell you by email or in the app at least 30 days before a material change takes effect, and ask you to accept the new version the next time you sign in. If you don't agree, you can close your account before it takes effect. Small changes that don't reduce your rights, such as corrections and clarifications, may apply straight away. The date of the current version is at the top of this page.

14. Complaints and mediation#

If something goes wrong, email support@renovu.app first; we'll answer within 30 days.

15. Law and courts#

These terms are governed by French law. If you're a consumer, you also keep the protection of the mandatory rules of the country where you live, and you can bring a claim in the courts there or in France. If you use RenovU for a business, the courts of Bergerac have exclusive jurisdiction.

16. Languages#

These terms are published in English, French and Spanish. If the versions differ, the French version prevails, unless the law of the country where you live as a consumer requires otherwise.