Cancel your plan

Cancel a paid plan and move to Free at the end of the billing period, or reactivate it.

Por ahora, los artículos de ayuda están en inglés. El resto de RenovU está en tu idioma.

Cancelling moves you to Free at the end of the period you've paid for. You keep your plan until then, and nothing you've made is deleted.

Cancel#

  1. Open Settings and go to Billing.
  2. Select Cancel plan. You can also select Move to Free on Pricing.
  3. Read the summary of what changes on Free, and make your choices for projects and seats if it asks.
  4. Tell us why, if you like. It's optional.
  5. Select Cancel my plan.

Billing then shows Cancellation scheduled and the date your plan ends. You can also cancel in Paddle's billing portal from Manage billing.

If your payment is overdue or your plan is paused, cancel from Manage billing in Paddle's portal instead.

Reactivate before it ends#

  1. Open Settings and go to Billing.
  2. Select Reactivate followed by your plan.

Your plan carries on as before, with the same renewal date. Nothing is charged now.

Reactivate after it ended#

  1. Open Settings and go to Billing. It says which plan ended and when.
  2. Select Reactivate followed by the plan.
  3. On the pricing page, select Reactivate again and pay in Paddle's checkout.

Reactivating brings back every read-only project, collaborator seat and upload as they were.

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