Reset a forgotten password

Get a reset link by email and choose a new password.

Les articles d’aide sont pour l’instant en anglais. Le reste de RenovU est dans votre langue.

If you can't remember your password, we email you a link to choose a new one. This is also how an account made with Google adds a password.

Ask for a reset link#

  1. On the sign-in page, select Forgot password?.
  2. Enter your email address and select Send reset link.
  3. Open the email. The link works once and expires in 1 hour.

If you don't get an email, check the address. For privacy we say the same thing whether or not an account exists.

Choose your new password#

  1. The link opens Choose a new password.
  2. Enter a New password and type it again in Confirm new password.
  3. Select Update password.

You stay signed in on this device. Every other device is signed out.

The page works for 15 minutes, and the rest of RenovU stays locked until you save. If it times out, you're signed out and can ask for a new link. Select Cancel to stop without changing anything.

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